Refund policy

Last updated: October 24, 2026

This policy covers orders placed with cqtailan through https://cqtailan.com.

1. Return Period and Conditions

You can ask to return an item within 30 calendar days of receiving it. A return request may be for an item that does not fit or is no longer wanted, as well as an item that arrived damaged, faulty, or different from what you ordered.

For returns due to fit or a change of mind, the item must be unused, unworn, and unwashed, in its original condition, with its original tags attached and packaging included when provided. Please include your order number or another proof of purchase.

These condition rules do not stop you from reporting an item that arrived damaged, faulty, or incorrect, or from using any rights available to you under applicable law.

2. Starting a Return

Email hello@cqtailan.com with your order number, the item you want to return, and the reason for the request.

For a damaged, faulty, or incorrect item, please attach photos if reasonably available. We’ll review your request, send return instructions, and arrange return shipping at our expense.

Please get in touch before sending anything back so we can locate your order and organize the return shipment.

Return address
cqtailan
159 Rosewood Dr
New Albany, IN 47150
United States

3. Return Shipping Charges

We pay the return shipping cost for eligible returns. There are no restocking or return handling fees.

Standard shipping within the United States is free, so there is no original standard shipping charge to subtract from your refund.

4. Review and Refund Schedule

We’ll check your returned item within 3 business days of receiving it and let you know the result. If we decline the return, we’ll explain the reason.

For an approved return, we’ll start a refund to your original payment method within 15 business days after the returned item reaches us. The refund will cover the amount paid for the items we accept, including any refundable taxes. Discounts will be accounted for based on the amount you originally paid.

Starting the refund and seeing the funds in your account are separate steps. Your bank or payment provider determines how long it takes for the funds to post. If the refund hasn’t appeared after the processing period given by your provider, contact hello@cqtailan.com and we’ll help track it.

5. Damaged, Faulty, Incorrect, or Missing Items

If your delivery is damaged, contains the wrong item, or is missing an item, email hello@cqtailan.com. We’ll investigate and provide a suitable resolution, such as a replacement or refund. You won’t be charged shipping costs to correct an error on our part.

A reasonable review to identify the issue does not affect any rights you may have under applicable law.

6. Exchanges

If you need another size or item, contact us first. We’ll confirm what options are available and explain the steps before you send the item back.

If an exchange can’t be arranged, you can request an eligible return and place a separate order.

7. Cancelling an Order

To request an order cancellation, email hello@cqtailan.com as soon as you can. We’ll check whether the order can be stopped before dispatch. If it has already been shipped, use the return process above.

When we confirm a cancellation before dispatch, we’ll start a refund to your original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not restrict any rights or remedies available under applicable law.

8. Contact

cqtailan
159 Rosewood Dr
New Albany, IN 47150
United States

Email: hello@cqtailan.com
Website: https://cqtailan.com/